Consulting

24Customer

(NL) - Independent consultancy firm with a way of working to decrease costs and to increase sales. This company works world wide.

http://www.24customer.com

Advanced Call Centre Consulting

(CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.

http://www.accs-consulting.com

Amtech Marketing, Inc.

(US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.

http://www.amtechmarketing.com/

Ascentys

(ZA) - Management Consultancy on a broad range of business related disciplines, of which Call Centre is one.

http://www.ascentys.com

At Random Communications

(US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.

http://www.arllc.com

Barbara Burke & Associates

(US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.

http://www.barbaraburke.com/

Berring Hine Consulting Group

(UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.

http://www.berring.co.uk

Call Center Depot

(US) - Tools for call center professionals including associations, books, newsletters and consulting services.

http://www.callcenterdepot.com/

Call Center Learning Solutions (CCLS)

(US) - Specializes in skills training for call center agents and managers through various online courses and e-books.

http://www.callcentertraining.com/

Call Center Monitoring

(US, IN) - provides quality monitoring services. This company will monitor your communications and provide daily quality reports.

http://www.HyperQuality.com

Call Centre Development

(AU) - A consulting firm focusing on customer contact and service delivery strategies. CCD work across diverse industry sectors such as government, health, finance, education and energy.

http://www.ccd.net.au/

Call Centre Management Specialists Limited

(UK) - Provide consultation services and solutions to the call centre industry.

http://www.callcentre-specialists.co.uk

CCIT Staffing Services

(US) - CCIT Staffing offers Fortune 500 employers the best qualified call center candidates.

http://www.ccitstaffing.com/

CCOA, Inc.

(US) - Call center outsourcing consultants. Offer a free advisory service.

http://www.ccoadvisors.com/

CCT Group, Inc.

(US) - Provides call center consulting services focused on operational and service needs.

http://www.cctgroup.com/